Privacy policy

Last updated: 28 October 2026

Hi, we're Pets Juicy, the dog grooming, washing and daycare studio in Miami on the Gold Coast. To look after your dog we need a few details from you, and a few about your dog too. This page explains, in plain English, what we collect, why, who helps us look after it and what you can ask us to do with it.

Pets Juicy is a trading name of Paint Juicy Operations Pty Ltd (ABN 32 657 296 387). When we say "we", "us" or "our", that's who we mean.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, to the extent they apply to us, and the Spam Act 2003 (Cth). If anything here doesn't make sense, email info@petsjuicy.com.au and a real human will explain it.

The short version

We collect what we need to book your dog in, look after them safely and get in touch with you.
We only send you marketing emails if you've agreed to them, and you can opt out any time.
We never sell your personal information.
Our studio has security cameras, and we take photos and video of the dogs in our care. Rather your dog stayed off our socials? Just tell us.
Our website uses cookies and similar tools for analytics, and you can block most of them in your browser settings.
You can ask to see or correct what we hold about you at any time.

What we collect

When you book or buy

Your name, email address, phone number, billing address, what you booked and when, any discount code, gift card or store credit used, and any note you add to your order. On the booking form we also ask about your dog, such as their name, breed or size, and vaccination details.

Payments are processed by our payment providers through Shopify's checkout, PayPal and Afterpay. We never see or store your full card number.

About your dog

Anything you tell us so we can care for your dog safely, such as their health, allergies, medication, behaviour, coat condition, vaccination records and how they've been lately. We also keep notes from your dog's visits, like how they went in daycare, which playgroup suits them, coat notes for next time and anything that happened on the day. If your dog needs a vet while they're with us, we keep a record of that too.

Your account

If you sign in to a Pets Juicy customer account, we hold your account details, booking and order history, and your Pets Juicy PLUS+ running total and store credit. You sign in with your email and a one-time code, so there's no password for us to hold.

Gift cards

If you buy a gift card for someone, we hold the recipient details and any message you give us.

When you join our email list

Your email address, and when and how you agreed to hear from us, for example through the sign-up box on our website or the box at checkout.

At our studio

Security cameras: our studio is monitored by CCTV, which records video of the studio, the dogs, our team and anyone visiting. It records video only, no audio. Footage may also be used for staff training and quality. Now and then we may share a short clip of the dogs on social media, and if you've asked us to keep your dog off our socials, that covers these clips too. Our team may also wear small cameras that film the dogs while they work.
Photos and video: our team takes photos and video of the dogs in our care, as explained in our Booking and Care Terms. You may appear in the background if you're in the studio.
Incident records: if something happens during a visit, like an injury, a scuffle between dogs or a vet trip, we keep a record of what happened, including the dogs and people involved.

When you get in touch

What you send us by email, phone, text, contact form, Facebook, Instagram or TikTok.

When you use our website

Information collected by cookies and similar tools, such as your IP address, device and browser, the pages you view, what you add to your cart, links you click and how you found us.

Reviews

If you leave Pets Juicy a public Google review, we may show it on our website exactly as it appears on Google, with the reviewer name Google displays.

When you apply to work with us

The details and documents you send with your application.

Where we get it from

Mostly from you, when you book, buy, sign up, fill in a form or chat with us. Some comes automatically through cookies and similar tools, and some from the platforms that process your booking and payment. Sometimes we get it from someone else, like a friend who bought you a gift card, a family member who books your dog in, or a vet who treats your dog while they're with us.

How we use it

To take and manage your bookings, process payments and send your confirmations, receipts and gift cards.
To care for your dog safely, including placing them in the right daycare playgroup, following your instructions and getting them to a vet if they need one.
To contact you about your booking, like letting you know your dog's ready or if something comes up during the day.
To run Pets Juicy PLUS+, including tracking eligible spend and issuing store credit.
To answer questions, sort out problems, and handle refunds, feedback and complaints.
To keep our studio, team and the dogs in our care safe and secure.
To send you news, offers and rebooking reminders, only if you've agreed to receive marketing emails.
To understand how our website is used and improve it.
To detect and prevent fraud and misuse, and to handle payment disputes.
To meet our legal obligations, such as tax and record keeping.

Email and texts

We only send marketing emails if you've agreed to receive them, for example by signing up on our website or ticking the box at checkout. Every marketing email tells you it's from Pets Juicy, includes our contact details and has an unsubscribe link. We action unsubscribes within 5 business days, usually straight away.

You'll still get emails about things you've booked or bought, like booking confirmations, receipts and store credit notices.

We don't send marketing texts. We use your mobile number to call or text you about your dog and your booking, like appointment reminders, pick-up times, changes to your booking and anything we need to check with you while your dog is with us. These are service messages, not marketing, so you'll get them whenever you book with us. We send our emails and messages through Shopify Messaging.

Automated decisions

Some of our systems use personal information to make, or help make, decisions without a person checking each one.

Information they use: what you've booked and paid for, when, how much, any refunds, the date of your last groom or wash, and whether you're subscribed to our emails. For payment and fraud checks, they also use your order, payment, IP address and device details.
Decisions made entirely by our systems: issuing Pets Juicy PLUS+ store credit when your eligible spend passes each $500; sending rebooking reminder emails to subscribers about six weeks after a groom or wash; and our payment providers automatically declining a payment that looks fraudulent.
Decisions where a system does a key step and a person decides: Shopify gives each order a fraud risk check, and if an order is flagged, one of our team reviews it before anything is cancelled.

Afterpay and PayPal make their own decisions, like approving a payment plan, under their own privacy policies. Think a system got something wrong for you, like credit that hasn't landed? Tell us and a real person will take a look.

Cookies and website tools

Our website uses cookies and similar tools from us and from third parties. They help the site work, show us how it's used and measure how people find us. These include:

Shopify and Shop (our online store, customer accounts and checkout)
Google (Analytics and Google Ads conversion measurement)
PayPal and Afterpay
Easy Appointment Booking (our booking calendar)
Instafeed (shows our Instagram posts on our site)
ClickCease (protects against fake and fraudulent clicks)

Your choices: you can block or clear cookies in your browser settings, opt out of Google Analytics with the Google Analytics opt-out browser add-on, and manage the ads you see through Google My Ad Center. Some parts of our site, like booking, may not work properly without cookies.

Who we share it with

We never sell your personal information. We share what each provider needs to do its job, and some, like Shopify, also use it under their own privacy policies (see below). We expect every provider to look after it properly. We share personal information with:

Service providers who help us run the business, such as our online store, checkout, customer accounts, automation and email platform (Shopify, including Shopify Flow and Shopify Messaging), our booking app (Easy Appointment Booking), payment providers (PayPal and Afterpay), our business email, and store apps for data import and export, analytics and fraud protection.
Our team, but only what they need to look after your dog.
Vets, if your dog needs veterinary care while they're with us.
Other dog owners, only where reasonably needed after an incident between dogs, like passing on contact details so vet costs can be sorted, and only with your OK unless the law requires or allows it.
Insurers and advisers, where reasonably needed after an incident.
Payment providers and banks, to process payments, refunds and payment disputes.
Government agencies, police, courts or others where the law requires or allows it.
A new owner, if Pets Juicy, or part of it, is ever sold, merged or restructured. Your details may pass to the new owner, who would need to keep using them in line with this policy, or tell you first if anything changes.

We used Mailchimp to send our emails until October 2026. It still holds our older mailing list while we close that account, and we no longer use it to send marketing.

Overseas

Many of our service providers store or process information outside Australia. These are likely to include the United States and Canada, and other countries where those providers or their partners operate. We choose reputable providers and take reasonable steps to make sure they handle your information securely and in line with Australian privacy law.

How long we keep it and how we protect it

Your information is held electronically in the secure systems of our service providers and on our own secured devices. We take reasonable technical and organisational steps to protect it from misuse, interference, loss, and unauthorised access, change or disclosure.

We keep personal information only as long as we need it, then delete or de-identify it. As a guide:

Order, payment and invoice records: at least 5 years, because tax law requires it.
Your dog's details and visit notes: while you're a customer, so we can keep caring for your dog the way they need.
Email list details: while you're subscribed. If you unsubscribe we keep a note of that, so we never email you marketing again by mistake.
CCTV footage: recorded over automatically after a set period, unless we need to keep a clip because of an incident. A clip kept because of an incident is kept only as long as needed for that incident, insurance or legal purposes.
Incident records: as long as needed to manage the safety risk and any claim.
Photos and videos: once published or used in our marketing, they may stay in use until you ask us to take them down.
Job applications: as long as needed to consider you, unless you'd like us to keep you in mind for future roles.

Data breaches

If a data breach is likely to cause you serious harm, we'll let you know, and notify the Office of the Australian Information Commissioner where the Notifiable Data Breaches scheme applies to us.

Staying anonymous

You can browse our site and ask general questions without telling us who you are, or using a made-up name. To book your dog in or buy from us, we need your real name and contact details.

Under 18s

Our website and services are for adults. Bookings must be made by someone 18 or over.

Seeing and correcting your information

You can ask to see the personal information we hold about you, ask us to correct it, or ask where we got it, by emailing info@petsjuicy.com.au. We'll reply within 30 days. We may need to check it's really you first. If we can't help with something, we'll tell you why.

Complaints

Not happy with how we've handled your information? Email info@petsjuicy.com.au with the details. We'll acknowledge it quickly and aim to sort it out within 30 days.

If you're still not happy, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.

Shopify

Our store is hosted by Shopify. Shopify collects and processes the information you give our store, and how you use it, to run our website and checkout and to provide services that help us and other Shopify stores, like analytics and fraud protection. That information is shared with Shopify, may be shared with third parties and may be processed outside Australia. You can read how Shopify handles it in the Shopify Consumer Privacy Policy, and opt out of or object to Shopify processing your information at privacy.shopify.com.

Changes to this policy

We'll update this policy when the way we do things changes. The latest version always lives on this page, with the date at the top.

Contact us

Paint Juicy Operations Pty Ltd trading as Pets Juicy
ABN 32 657 296 387
1/22 Mountain View Ave, Miami QLD 4220
Email: info@petsjuicy.com.au
Phone: 1300 994 975