Terms of service

Last updated: 28 October 2026

These terms cover using the Pets Juicy website and buying from us online. They sit alongside our Booking and Care Terms (looking after your dog), our Refund Policy (cancellations and refunds) and our Privacy Policy (how we look after your details). Together, they're the deal between you and us.

This website is run by Paint Juicy Operations Pty Ltd (ABN 32 657 296 387) trading as Pets Juicy. "We", "us" and "our" means us. "You" means anyone using the site or buying from us. Our store is hosted by Shopify, which collects and processes your personal information as explained in our Privacy Policy.

Your consumer rights come first

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms, or any of our policies, takes away a right or remedy you have under the Australian Consumer Law or any other law that can't be excluded. If anything in our terms seems to say otherwise, the law wins.

Booking and buying

To book or buy, you need to be 18 or over.
Prices are in Australian dollars and include GST where it applies. Prices can change, but apart from obvious errors (see below) or a change of service, size or coat we agree with you at drop-off under our Booking and Care Terms, once you've booked, the price you paid is locked in.
Your booking is confirmed when your payment goes through and your confirmation email arrives.
Please give us accurate details, especially your email, phone number and your dog's details, so we can look after your dog and reach you on the day.
If we spot an obvious pricing or listing error, we'll contact you before your booking. You can choose to pay the correct price or get a full refund.
We may cancel orders that look fraudulent. If we cancel your order, you'll get a full refund.

Payments and gift cards

Online payments are processed through Shopify's checkout, PayPal and Afterpay. You can also pay with a Pets Juicy gift card or Pets Juicy PLUS+ store credit. We never see or store full card numbers. If you use Afterpay or a PayPal pay-later option, their terms also apply to your payment plan.

Pets Juicy gift cards have no expiry date. They can be used on any of our services, including daycare packs, but can't be used to buy other gift cards. See how to redeem a Pets Juicy gift card.

Pets Juicy PLUS+

Pets Juicy PLUS+ is our free rewards program. Here's how it works:

Everyone's in: every customer earns automatically. There's nothing to join.
What earns: money you spend on dog grooming, dog washing, single daycare days and daycare packs at Pets Juicy, after any discounts. Spend paid with store credit counts too. Spend counts from the day Pets Juicy PLUS+ launched, with no backdating.
What doesn't earn: gift card purchases, and days booked from a pack, because the pack earned when you bought it.
The credit: every time your eligible spend passes another $500, we add $25 of store credit to your Pets Juicy account and email you to say it's there.
Refunds: if a booking is refunded, the refunded amount comes off your running total. Credit we've already issued stays yours.
Expiry: each credit is valid for 12 months from the day it's issued, and the expiry date is in the email we send when it lands. Store credit converted from our old loyalty program expires on 31 October 2027.
Spending it: sign in to your Pets Juicy account at checkout and your credit appears as a way to pay. It doesn't show if you check out as a guest.
No cash: store credit can't be swapped for cash or transferred to another account.
One account: your running total and credit belong to the customer account that made the bookings. Book all your dogs on the same account and their spend adds up together.
Changes: if we change or end Pets Juicy PLUS+, we'll give at least 30 days' notice on our website and by email. Credit already in your account stays valid until its expiry date. If Pets Juicy PLUS+ ends, spend that hasn't yet reached the next $500 doesn't turn into credit.
Other store credit: sometimes we add store credit to your account as a goodwill gesture, for example to rebook after a missed appointment. It's up to us whether we do this. Any store credit we issue follows the same rules as Pets Juicy PLUS+ credit: valid for 12 months from the day it's issued, no cash value and not transferable.

Using our website

Please use our site for what it's for: finding a service, booking and getting in touch. Please don't:

use it for anything unlawful, or to harass, abuse, threaten or discriminate against anyone
give false or misleading information, or book in someone else's name without their OK
try to hack, overload, scrape or interfere with the site or its security
upload viruses or harmful code
copy our content, photos or videos for commercial use without our written permission

If someone seriously or repeatedly breaks these rules, we may block their access or cancel their orders. If we cancel an order for that reason, we'll refund what was paid for any service that hasn't happened yet.

Our content

The text, photos, videos and logos on this site belong to Pets Juicy or are used with permission.

Your reviews and feedback

If you send us feedback, ideas or reviews, we may use them to improve what we do. If you leave us a public Google review, we may show it on our website exactly as it appears on Google. If you tag us in your posts, we'll only reshare them with your permission. You keep ownership of anything you create.

Information on our site

We work hard to keep our services, prices and availability accurate and up to date. If we get something wrong, we'll fix it and, where it affects your booking, let you know and look after you as set out above.

Links to other sites

Our site links to other websites, like our social media pages, payment providers and maps. We don't control those sites and aren't responsible for their content or privacy practices.

Responsibility

We'll always take reasonable care. We're not responsible for loss we couldn't reasonably have foreseen, or for things outside our reasonable control, like extreme weather, a power outage or a website outage. If you or someone else caused a loss, our share is reduced to match. None of this limits your rights under the Australian Consumer Law.

Personal information

How we collect, use and protect your details is set out in our Privacy Policy.

Changes to these terms

We may update these terms from time to time, and the latest version will always be on this page with the date at the top. Changes don't apply to bookings, packs or credit you already have, unless the law requires them to.

General

If part of these terms turns out to be unenforceable, the rest still applies. If we don't enforce a term straight away, we can still enforce it later. These terms are governed by the laws of Queensland, and the courts of Queensland can hear any dispute, though you may also have rights in the state or territory where you live.

Got a problem? Talk to us

If something's not right, please tell us first so we can fix it.

Paint Juicy Operations Pty Ltd trading as Pets Juicy
ABN 32 657 296 387
1/22 Mountain View Ave, Miami QLD 4220
Email: info@petsjuicy.com.au
Phone: 1300 994 975