Booking and Care Terms

Last updated: 28 October 2026

Every dog who walks through our door gets treated like the VIP they are. These terms are how we keep it calm, safe and fun for every dog in the studio, including yours. They apply to every groom, wash, daycare day and daycare pack you book with Pets Juicy.

Pets Juicy is a trading name of Paint Juicy Operations Pty Ltd (ABN 32 657 296 387).

Our services come with guarantees that cannot be excluded under the Australian Consumer Law, and nothing in these terms takes away a right or remedy you have under that law or any other law that can't be excluded.

The short version

• Vaccinations up to date (C5 or equivalent), plus current flea, tick and worming treatment.
• Tell us everything about your dog's health, behaviour and coat, every time. The more we know, the better the visit.
• Book the right service and size. We check every dog at drop-off, and if the booking doesn't match, we'll tell you the change and price before we start.
• New to daycare? Your dog starts with a trial day.
• We'll always take care, and we'll always be honest with you about how your dog went.
• We share photos of the dogs in our care. Rather yours stayed off our socials? Just tell us.
• Cancellations and refunds live in our Refund Policy.

Who can book

You need to be 18 or over, and the owner of the dog or someone the owner has put in charge of them. If you book a dog in for someone else, please make sure they're happy with these terms too. Booking more than one dog? Book each one separately so we have their details.

Health and vaccinations

• Your dog must be up to date with vaccinations, including C5 or equivalent, and regularly treated for fleas, ticks and worms. Please bring proof of vaccinations to your first visit.
• Puppies can come in for a Puppy Introduction Groom once their second core vaccination is done, and for daycare once they're fully vaccinated, usually around 16 weeks.
• Tell us about any injuries, illnesses, allergies, medication or conditions, and if your dog has recently been unwell, had vomiting or diarrhoea, or been around a contagious illness.
• If your dog arrives without current vaccinations or parasite treatment, or is clearly unwell, we may not be able to take them that day, to protect them and every other dog in the studio. We'll help you rebook, and our Refund Policy explains what happens to the booking.

Dogs in heat

Desexing isn't required for grooming or daycare. But for daycare, and anywhere dogs might mix:

• Please tell us if your female dog is in heat or coming into heat.
• Females in heat can't come to daycare while they're in heat, or for at least two weeks after the last spotting.
• If you bring a dog you know or suspect is in heat without telling us, you're responsible for the reasonable costs that follow, including from any accidental mating or pregnancy, except to the extent we caused or contributed to it by not taking reasonable care.

Daycare

• Every new dog starts with a trial day, which can be a half day, so we can place them in the right playgroup and make sure they're comfortable with our space and team. It's charged at the normal rate, and it can be one of your pack days.
• Our daycare is supervised by our team all day, with rest breaks and quiet time built in. We watch for signs a dog is overexcited, tired or stressed and adjust their day.
• Dogs play physically, so small scratches, nicks and play bumps can happen even in a well-run group. We step in early when play gets too rough.
• If daycare isn't the right fit for your dog, because they're consistently stressed, overwhelmed or unsafe in a group, we'll tell you honestly and talk through other options.
• Bring a lead, labelled food if your dog needs it during the day, and any medication with clear instructions. We provide water, bedding and toys.
• Half days are four hours. Daycare packs are tied to one dog and must be used within their validity period, as set out on each pack and in our Refund Policy.

Booking the right service and size

Our prices and appointment times are set by the service, your dog's size and, for baths, their coat. Our how to book guide walks you through choosing. Our team checks every booking, and we check your dog again at drop-off before we start.

If what's been booked doesn't match your dog, we may change the service, size or price to suit the dog in front of us. Some examples:

• A Tidy Clip is booked, but you'd like a breed cut, a teddy face or different lengths on the face, legs and body. That's a Style Groom.
• Short coat is booked for a double-coated dog, like a Golden Retriever, Border Collie or German Shepherd. That's Long coat.
• The size booked is smaller than your dog.
• The coat is matted, or it's been 12 weeks or more since the last groom, and needs extra dematting time.
• Something extra is asked for at drop-off, like a conditioning treatment.

We'll always tell you the change and the new price before we start, and we won't charge more without telling you first. You can agree to the change, keep the service you booked where it still suits your dog, or rebook, as set out in our Refund Policy. Any difference is paid at pick-up. If you've booked more than your dog needs, we'll tell you and adjust it the other way.

Coat condition can make some services unsuitable. If a coat is too matted for the style you've asked for, we'll explain why and talk you through the kindest option, as set out under Grooming and coat condition below.

Grooming and coat condition

• Please give us clear instructions for every groom or wash. Coats, seasons, age and behaviour change, so "same as last time" doesn't always work, and we can't promise the exact same result every visit.
• Tell us at booking if you've noticed any matting. Matted coats take longer and can be uncomfortable for your dog. If your dog needs extra dematting time that costs more, we'll call you to confirm the cost before we go ahead.
• We never pull painfully on tight mats. If a coat is too matted to brush out kindly, the kindest option is often a shorter clip, even if it's shorter than you'd hoped. We'll always try to talk to you first, and if we can't reach you, we'll make that call for your dog's comfort and welfare.
• Removing a matted coat can uncover skin problems that were already there, like hot spots, sores or irritation. We'll show you anything we find.
• Grooming has some normal risks even with great care, like minor clipper irritation, brush burn or a quicked nail, especially for wriggly, anxious, older or matted dogs. If anything happens, we'll tell you at pick-up.

Behaviour and safety

Please tell us honestly if your dog has any history of aggression or reactivity towards dogs or people, biting, snapping, lunging or resource guarding, or severe anxiety in new places or with handling. It helps us plan the visit and keep everyone safe.

To keep every dog and our team safe, we may:

• separate a dog, change their activities or give them extra rest
• use a muzzle where it's needed for safety
• stop a groom or end a daycare day early if your dog isn't coping or isn't safe, and call you to collect them
• decline future bookings if a dog's behaviour puts other dogs, our team or the dog itself at risk

If we stop a groom or end a daycare day early for safety, we'll only charge for the service we've provided. If your dog injures another dog, a person or our team, you're responsible for the reasonable costs your dog caused, like vet or medical bills, except to the extent we caused or contributed to it by not taking reasonable care.

If your dog becomes unwell or injured

We take reasonable care with every dog, every visit. If your dog becomes unwell or injured while they're with us:

• We'll call you straight away on the number you gave us.
• If it's an emergency, or we can't reach you quickly, you authorise us to take your dog to a vet and get them the care they need.
• Vet costs for your dog are yours to pay, including where we've paid the vet first and invoice you. If your dog was hurt because we didn't take proper care, we'll cover the costs that result, as the Australian Consumer Law requires.

Drop-off and pick-up

• We're open Tuesday to Saturday, 8am to 4pm.
• If you're running more than an hour late for your booking and haven't let us know, we may need to give your spot away. Our Refund Policy explains what happens then.
• Pick-ups after 4pm incur a late fee of $20 for every 30 minutes, or part of 30 minutes, after closing. If you're stuck in traffic, call us.
• Please label anything you leave with your dog, and keep it to the essentials. We look after belongings with care. We're not responsible for items left behind after pick-up, unless they're lost or damaged because we didn't take reasonable care.

Getting here and parking

Please park legally and follow the signs on Mountain View Avenue and in any car park you use. Where and how you park is your responsibility, including any parking fines. Pets Juicy isn't responsible for parking fines, damage to or theft from your vehicle, accidents, or any loss or injury to you, your dog or anyone else on the street, footpath or nearby car parks while you're getting to or leaving the studio, except to the extent we caused or contributed to it by not taking reasonable care, or where the law says we can't exclude it. Please keep your dog on a lead and under control between your car and the studio.

Security cameras

For safety and security, our studio is monitored by CCTV. It records video only, no audio. Footage may be used to review incidents, for safety and security, for staff training and quality, and for insurance or legal purposes after an incident. It isn't a public live stream. Now and then we may share a short clip of the dogs on social media, and the photo opt-out below covers those clips too. Our Privacy Policy has more.

Photos and video

We love showing off happy, freshly groomed dogs, so our team takes photos and video during grooms and daycare, sometimes with small cameras worn by our team. We may share them on our website, our social media and in our marketing.

• Rather your dog stayed off our socials? Tell us when you book, at drop-off or by email, and we won't use new photos or video of your dog. Anything already posted that you'd like taken down, just ask.
• Our focus is the dogs, not the people. You might appear in the background if you're in the studio, and we won't feature you in our marketing without asking first.

Payment

Bookings are paid online when you book. Prices, packs and add-ons are shown on each service page. If your dog needs extra dematting time, or a different service or size to the one booked, we'll tell you the cost before we go ahead, and any difference is paid at pick-up.

Pets Juicy PLUS+

Every customer earns Pets Juicy PLUS+ store credit automatically. The rules are in our Terms of Service and on the Pets Juicy PLUS+ page.

When we can't take a booking

We may decline or end a service, or refuse future bookings, if a dog isn't safe in our environment, health or vaccination requirements aren't met, fees aren't paid, or someone's behaviour towards our team is abusive or threatening, in person or online. If we end a booking for one of these reasons, our Refund Policy explains what happens to what you've paid.

Changes to these terms

We may update these terms from time to time, and the latest version will always be on this page with the date at the top. Changes don't apply to bookings, packs or credit you already have, unless the law requires them to.

The legal bits

These terms are governed by the laws of Queensland, and the courts of Queensland can hear any dispute, though you may also have rights in the state or territory where you live. If part of these terms turns out to be unenforceable, the rest still applies.

Contact

Paint Juicy Operations Pty Ltd trading as Pets Juicy
ABN 32 657 296 387
1/22 Mountain View Ave, Miami QLD 4220
info@petsjuicy.com.au
1300 994 975